Order Shipping Information

Australia-wide Delivery

We have partnered with Australia Post to deliver your orders within Australia. 


Free Shipping Order Thresholds.

  • Free shipping on orders over $79 for deliveries to Sydney metro* postcodes
  • Free shipping on orders over $199 for deliveries to other Australian locations - except for Northern Territory and WA Country
  • Free shipping on orders over $299 to Northern Territory (NT) and WA Country^ postcodes

Australia Post Shipping Zones:


Delivery Fees for Parcel Post and Express Deliveries:

Below are the shipping fees if your order does not meet the above thresholds to qualify for free shipping.


We recommend that your parcel is signed for at the time of delivery. You can also request Australia Post leaves your parcel in a secure location at your delivery address - this will be at your own risk. Where the address is unattended, a note will be left indicating pickup details at a nearby Post Office.

Goods picked up at the Post Office will still need to be signed for, by anyone who can provide proof that they live at the delivery address, or are authorised to do so.

International Shipments to China

We deliver orders to addresses in Mainland China using PCA Express. (Note: we cannot deliver to Hong Kong, Macau or Taiwan).

For orders shipped to China, all shipping information needs to be entered in Simplified Chinese.

Please note: all shipments to China need to follow the requirements defined by China (PRC) customs.
Mr Vitamins is not responsible for any loss or delay of arrival once the shipment has left the Mr Vitamins warehouse.

 

When is my order dispatched?

We always process your orders as quickly as possible. 

Our team endeavours to provide same-day dispatch for orders received by 9.30am on any business day, if the products are currently in stock.

Please note: during times of very high demand, it may take 2-3 working days for your order to be processed and shipped. We appreciate your understanding.

 

Freight Charges

We always strive to keep freight costs to a minimum

If items are very heavy or bulky we reserve the right to charge for additional freight costs.

Customers are responsible for paying any freight charges incurred from a refused shipment and unclaimed goods. 

Freight is charged for all overseas deliveries. Freight and package fees may be updated to take into account changes to customs rules for the destination countries.

Mr Vitamins shipping charges include postage and handling costs.

To calculate the shipping amount for your order, simply add the products you want to the shopping cart and then add your delivery postcode into the postcode field on the checkout page. The delivery options that apply to your order will then be shown.

 

Delivery Times

Mr Vitamins will make every effort to facilitate on-time delivery.

Customers are responsible to have someone at the delivery address to sign for and accept the delivery. Or you can arrange at the time you place your order to have the parcel left at a secure location at your address.

If a delivery attempt has been made to an unoccupied address, then the order will be taken to the local Post Office for pickup. No further attempts will be made to deliver directly to the delivery address.

Delivery times are on business days, Monday to Friday excluding Public Holidays. Delivery times exclude the order processing time that Mr Vitamins staff take to authorise, prepare and pack your order.

In rural and regional areas of Australia, delivery to final destinations may take longer. Please check with your local Post Office for further information. 

 

Out of Stock Items

Sometimes an item in your order may be out of stock. We will do our best to contact you so that you can decide whether to wait until your complete order is ready before shipping. If more than one shipment is made, additional freight charges may be applicable.

© 2019. Mr Vitamins, Australia. All rights reserved