Shipping Information

Delivery Arrangements

Australia Post delivers orders within Australia. 

We recommend that your parcel is signed for at the time of delivery. You can also request Australia Post leaves your parcel in a secure location at your delivery address - this will be at your own risk. Where the address is unattended, a note will be left indicating pickup details at a nearby Post Office.

Goods picked up at the Post Office will still need to be signed for, by anyone who can provide proof that they live at the delivery address, or are authorised to do so.

 

International shipments 

We can deliver orders to addresses in Mainland China using PCA Express. (Note: we cannot deliver to Hong Kong, Macau or Taiwan). For orders shipped to China, all shipping information needs to be entered in Simplified Chinese.

Please note: all shipments to China need to follow the requirements defined by China (PRC) customs.
Mr Vitamins is not responsible for any loss or delay of arrival once the shipment has left the Mr Vitamins warehouse.

 

When is my order dispatched?

We always process your orders as quickly as possible. Our team endeavours to provide same-day dispatch for orders received by 9.30am if the products are currently in stock. Please note during times of high demand for our products and services it may sometimes take 2-3 working days to get your products processed and shipped. We appreciate your understanding.

 

Freight Charges

We always strive to keep freight costs to a minimum

Orders are freight-free for all orders of $200 or more shipped within Australia.

Freight is charged for all orders below $200 value.

If items are very heavy or bulky we reserve the right to charge for additional freight costs.

Customers are responsible for paying any freight charges incurred from a refused shipment and unclaimed goods. 

Freight is charged for all overseas deliveries. Freight and package fees may update to adpat changes of customs rules of the destination countries.

Mr Vitamins shipping charges include postage and handling costs. To calculate the shipping amount for your order, simply add the products you want to the shopping cart and then use the Estimate Shipping Fee function. This will calculate the total shipping charge for your order.

 

Delivery Times

Deliveries are normally received within 48-72 hours of dispatch from Mr Vitamins. Mr Vitamins will make every effort to facilitate on-time delivery. Customers are responsible to have someone at the delivery address to sign for and accept the delivery. Or you can arrange at the time you place your order to have the parcel left at a secure location at your address.

If a delivery attempt has been made to an unoccupied address, then the order will be taken to the local Post Office for pickup. No further attempts will be made to deliver directly to the delivery address.

Delivery times are on business days, Monday to Friday excluding Public Holidays. Delivery times exclude the order processing time that Mr Vitamins staff take to authorise, prepare and pack your order.

In rural and regional areas of Australia, delivery to final destinations may take longer. Please check with your local Post Office for further information. 

 

Out of Stock Items

Sometimes an item in your order may be out of stock. We will do our best to contact you so that you can decide whether to wait until your complete order is ready before shipping. If more than one shipment is made, additional freight charges may be applicable.